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Services

Our customer services team can see to your every watch and jewellery need. We have 60 years experience serving multiple generations of families.

WATCH VALETING: CASE

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Please note case valeting can only be carried out during a Watch Battery & Reseal (Maintenance Service), as the movement must be removed from the case.

Available for most watch brands however each item is assessed on an individual basis, when in our showrooms, to ensure this process can be carried out. In certain cases, excess wear may not allow us to perform a valet.

Timescale: from 2 weeks

Prices: from £35 depending on model in addition to a Watch Battery & Reseal (Maintenance Service)

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Our watchmakers are accredited to perform valets to the majority of models we sell in store. Each watchmaker has undergone rigorous training to ensure the original finish (matt or polished) is restored. Valets can to be carried out to most cases and/or bracelets. Cases will be returned to as close to their original condition as possible. In some instances of heavy wear it is impossible to remove deep marks. Our service team will advise on inspection of the watch.

The case is also pressure tested before being re-attached to the bracelet. These can only be carried out in conjunction with a maintenance service as the movement will be removed from the case.

Case only valeting:

  • The case is removed from the bracelet
  • The case is polished by specialised polishing equipment, according to the type of finish.
  • The case is steam cleaned with a pressurised water system before drying.
  • The case is pressure tested and re-attached to the bracelet.