Our customer services team can see to your every watch and jewellery need. We have 60 years experience serving multiple generations of families.
if you are not sure which is the perfect watch size to complement your wrist, why not download Lunn's Watch Sizing Guide. Click on the image below, print it out at 100% on 2 pages of A4 paper. Make sure that the page has printed correctly by measuring the 5cm or 3cm line. You can then select your desired watch size and cut it our. Place that cut out on your wrist to determine which size looks best.
If the watch you have purchased from Lunns.com, has a metal bracelet, we can ensure that it fits first time - just let us know your wrist measurement and we’ll make the necessary adjustments free of charge. Click here to find out how to measure your wrist.
After placing your order we will contact you to arrange delivery – at this point please tell us your wrist measurement (in mm if possible) and our in-house watchmakers will make the necessary adjustments before despatch.
Any links that have been removed will be sent with your watch – so you will always have them.
All watch bracelets are a standard size. In some cases additional links may be required. These may sometimes incur an additional cost as they have to be sourced from the manufacturer. This may cause a delay to your order.
In exceptional circumstances, the watch may have to be sent to the watch manufacturer. Lunn’s will always contact you before proceeding with any arrangements that would impact the delivery time or cost of any item.
We will try to ensure the best fit for your watch. Very occasionally, further adjustment may be required. As this is a free service, we unfortunately cannot provide compensation for any additional costs associated with further adjustments made to your watch.
All watches adjusted by our professional watchmakers at Lunns are eligible under our Returns Policy.