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CLICK AND COLLECT At Lunn's Victoria square

You will never have to wait in for the post again with our Free Click & Collect service. Simply place your order and collect from our Victoria Square Store at your convenience. We will let you know when your order is ready for collection and we’ll even pay for 1 hour of parking in Q Park Victoria Square to make the whole experience totally stress free.

Click & Collect offers all the benefits of shopping online with the added convenience of collecting your order at a time of your choice, in Lunn’s Victoria Square.

Simply choose the item you wish to buy, pay for it at the checkout page and tell us you would like to collect your order. Please allow 72 hours to process your order. Our team will be in contact to confirm the details of your order and when it is ready to collect .


Why would I choose Click and Collect?

  • Added Convenience – collect at the Lunn’s Victoria Square at a time that suits you.
  • Our Click and Collect service is free.
  • Receive 1 hour free parking at Q Park Victoria Square.
  • Your order will be ready for you when you visit the store.
  • All orders are securely stored in our safes, ready for collection.
  • You can ask for complimentary gift wrapping so that your order will be wrapped.

How do I use Click and Collect?

  • All products that you can purchase online are available to Click and Collect.
  • Order your item of jewellery, watch or giftware as normal on our website.
  • Choose Click and Collect.
  • Pick up from Victoria Square.
  • It’s as simple as that.

Where do I collect my shopping?

You can collect your order from our Belfast store in Victoria Square. Just come into the store and speak to one of our sales professionals. We will be delighted to help.


What proof of ID do I need to bring?

Please bring the credit card you used online to pay for the goods and because of the nature of the goods ordered, we will also ask you for a form of photographic ID. Unfortunately we will be unable to give you the order without any of these forms of ID.


Can somebody else collect my order for me?

We prefer that the person who ordered the goods online collects the order. This is to ensure the order process is as secure as possible for you, our customer.


When can I collect my shopping?

You can collect your order according to the opening times of Lunn's Victoria Square store. Our store opening hours are posted on our website for your convenience.

When our team contacts you about your order we will be able to give you an approximate time of when your order will be available to collect, this will save a wasted journey in to the store. If you are late for your order, we will continue to hold it securely until you are ready. If you are early for your collection, your order may not be ready and we might ask you to call back.


How much does it cost?

Collection is free at our Victoria Square store, with 1 hour free parking in Q Park Victoria Square.


Will my order be gift-wrapped?

If you have ticked the box to gift wrap, we will do this in store once you have viewed the purchase to ensure size is correct, or to ensure you are happy with your purchase.


Can I amend or cancel my Click and Collect order?

You can amend your order by calling our website team on 028 90269 585 or by e-mail at concierge@lunns.com. We will be able to help you amend your order or change your collection time.

 

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